Question 1

We're running on spreadsheets and paper notes right now. Why switch?

Accepted Answer

Spreadsheets work right up until they don't — a double-booked therapist, a note that never made it to billing, an authorization that quietly ran out. Nūr Evoke keeps your schedule, session data, notes, authorizations and billing in one place, so the thing you need is never sitting in a different file or someone else's inbox.

Question 2

How do you keep our clients' information safe?

Accepted Answer

Client data is encrypted whether it's stored or moving between screens, and people only see what their role lets them see. Logins use multi-factor sign-in, and we keep a record of who touched what. It all runs on HIPAA-eligible AWS under signed Business Associate Agreements — security is how the app is built, not something bolted on after.

Question 3

Can my RBTs actually collect data during a session?

Accepted Answer

That's the whole idea. They run your skill-acquisition and behavior-reduction programs and capture data against each target as the session happens — on a phone or tablet, in the home or the clinic. Your BCBAs can review it the same day, and it ties straight to the note and the visit, so nobody's re-typing it later.

Question 4

We're small (or just getting started) — is this overkill for us?

Accepted Answer

Not at all. It's comfortable for a solo provider on day one and still holds up when you're running several sites and a full team. Turn on what you need now and grow into the rest — you won't outgrow it.

Question 5

Does it handle billing, or just the clinical side?

Accepted Answer

Both. It tracks units and pay rates on every visit, shows you what's actually profitable, and exports clean CMS-1500 / 837 claims to your clearinghouse. When the payment comes back, it reads the 835 remittance in so you can see what was paid without re-keying a thing.

Question 6

Can parents follow their child's progress?

Accepted Answer

Yes. There's a caregiver portal where families see progress in a clean, simple view — and you decide exactly what each parent can access, client by client. You can grant or revoke it any time.

Question 7

How does Nūr Evoke help us stay audit-ready and avoid claim rejections?

Accepted Answer

It checks the work as you go. A session note can't be signed until it's complete, claims get a validation pass before they leave for your clearinghouse, and authorizations are tracked so you don't overrun approved units. Every record change is audit-logged, and you can pull a full payer-audit packet — notes, signatures, authorization, units and EVV — in one click.

Question 8

How do we get started?

Accepted Answer

Book a demo and we'll walk you through it and help get your practice set up. Already a customer? Just sign in and pick up where you left off.

Security

HIPAA

Infrastructure security

Application security

Privacy

Certifications & assessments

Reporting a vulnerability